Refund & Return Policy – Fumot Vapes

Thank you for shopping at Fumot. We want you to be completely satisfied with your purchase. Please read our Refund and Return Policy carefully before making your purchase.

. Eligibility for Returns

We want you to enjoy the best possible experience with our moonrocks. If your order arrives damaged, incorrect, or defective, you may be eligible for a return or exchange.
To qualify:

  • You must notify us within 7 days of receiving your order.

  • The product must be unopened, unused, and in its original packaging.

  • Proof of purchase (order confirmation or receipt) is required.

⚠ Note: Due to the nature of our products (consumables), we cannot accept returns on opened or partially used items unless there is a clear quality issue.

2. Non-Returnable Items

  • Opened moonrock packages

  • Products purchased from third-party retailers

  • Clearance or promotional items marked “Final Sale”

3. Damaged or Incorrect Orders

If your package arrives damaged or you receive the wrong product, contact us immediately at [Your Support Email] with:

  • Your order number

  • Clear photos of the product and packaging
    We will replace or refund the affected items at no extra cost.

4. Refund Process

Once your return is approved:

  • Refunds will be issued to your original payment method.

  • Please allow 5–10 business days for the refund to reflect in your account, depending on your bank or payment provider.

5. Shipping Costs

  • Original shipping fees are non-refundable unless the return is due to our error.

  • Customers are responsible for return shipping costs unless the product was damaged, defective, or incorrect.

6. How to Initiate a Return

  1. Email us at [Your Support Email] with your order details.

  2. Wait for our confirmation and return instructions.

  3. Package the item securely and ship to the address we provide.

7. Legal Disclaimer

We comply with all applicable laws regarding the sale of hemp-derived products. It is the customer’s responsibility to ensure that moonrocks are legal in their jurisdiction before purchasing.
We cannot issue refunds if your order is seized due to local restrictions.